Frequently Asked Questions

Browse the directory — filter by specialty (anxiety, depression, teenagers…), city and price. Open the profiles: you'll find qualifications, approach, languages, price and reviews from real clients. Choose someone you feel you could talk to comfortably — trust is the most important factor for successful therapy.

Each therapist sets their own price, visible on their profile and in the directory. You pay per session — no subscriptions or hidden fees for clients.

Each therapist chooses which payment methods they accept, and you choose from those when you book.

By card via Stripe the amount is held on your card before the session and captured only after the session takes place. If the session doesn't happen due to the therapist, the hold is released and you pay nothing.

In cash on site (physical practice only), by Revolut or by bank transfer you pay the therapist directly. These payments are outside the platform: it does not collect, guarantee or refund them, there is no cancellation fee and it issues no document for them — the document (receipt/invoice) is issued by the therapist as required by law.

Yes, from your profile. For card bookings, free cancellation and the fees for later cancellation depend on how long before the session you cancel — see the current periods and fees in the Terms of Service (section 5). For bookings paid outside the platform, the platform charges no fee, but repeated cancellations and no-shows are recorded.

Via a secure video connection right in your browser — nothing to install. You get a link to the video room from your profile at the agreed time. Sessions are not recorded.

Yes — that's a core focus of ours. Many therapists specialise in working with teenagers and sensitive topics. Users under 14 need parental/guardian consent.

Yes. Therapists are bound by professional ethics and confidentiality. Video sessions are not recorded, messages are protected, and your data is handled under GDPR — see the Privacy Policy.

A psychologist holds a university degree in psychology and consults on life difficulties. A psychotherapist has additional specialisation in a therapeutic method (CBT, family therapy, etc.) for deeper work. A psychiatrist is a medical doctor — only they can prescribe medication. On MyTheraSpace you'll find psychologists and psychotherapists; if medication is needed, they will refer you.

You open a dispute from your profile after the session (the time limit is in the Terms of Service, section 6). If you paid by card, our team reviews the case — a justified dispute gets a full or partial refund, and the payment stays held until it is resolved. If you paid outside the platform, the case involves no money: our team establishes whether the session took place or someone didn't show up, but does not refund anything — the money is settled between you and the therapist.

Yes — only clients with a completed and confirmed session with that therapist can leave a review, whether it was paid by card or directly to the therapist. Outside reviews are not possible.

Register as a therapist, complete your profile and choose how you accept payments: by card (requires a one-time identity verification to banking standards via Stripe) and/or directly — cash on site, Revolut or bank transfer. After manual approval your profile goes live and you start accepting bookings — with built-in booking and video sessions; invoices are issued automatically only for card payments.

Sessions on the platform are paid privately. Therapists with an NHIF badge also have an NHIF practice outside the platform — ask them directly via message.

Of course — at any time. Finding the right person sometimes takes more than one try, and that's completely normal. Just book a session with another therapist.