Terms of Service

Last updated: 2026-10-08

1. Who we are and our role

MyTheraSpace (the "Platform") is an online intermediary connecting users ("Clients") with independent psychologists and psychotherapists ("Therapists"). Therapists are not employees of the Platform — they provide their services independently and bear professional responsibility for them. The Platform provides therapist discovery, bookings, card payments via Stripe, video sessions and communication. The Platform is not a party to the agreement between the Client and the Therapist for the service itself and does not collect payments for sessions paid outside it.

Platform operator: Дигитална Планета ЕООД, UIC 208153950, БЪЛГАРИЯ, гр. София (1303), р-н Възраждане, жк. Сердика, бл. 20, ет. 12, ап. 46

2. The Platform is not an emergency service

If you or someone close to you is in immediate danger or crisis, do not use the Platform — call 112 immediately, or the National Children's Helpline 116 111. The Platform does not provide emergency psychiatric or medical care.

3. Registration and account

• Booking requires an account with accurate, up-to-date information.
• You are responsible for keeping your password safe and for activity on your account.
• The Platform may deactivate accounts in cases of abuse, fraud or breach of these terms.

4. Bookings and payment

The session price is set by the respective Therapist and is visible before booking. Each Therapist chooses which payment methods they accept; you choose from those when you book. There are two kinds.

4.1. Card payment through the Platform

• Payment is by card via our payment partner Stripe. The Platform never stores card numbers.
• As the session approaches, the amount is held (pre-authorised) on your card and captured only after the session takes place. If the session doesn't happen due to the Therapist, the hold is fully released.
• The cancellation and dispute rules in sections 5 and 6 apply to these sessions, and you receive an invoice.

4.2. Payment outside the Platform

• Where the Therapist accepts it, you can pay in cash on site (only for a session at a physical practice), by Revolut or by bank transfer directly to the Therapist. You see the payment details only after the Therapist accepts your booking.
• The Platform takes no part in such a payment. It does not collect, hold, guarantee or refund it. No cancellation fees are charged. The document for the payment (receipt/invoice) is issued by the therapist as required by law. The Platform does not issue a document for these sessions.
• The payment, and any money dispute about it, is between you and the Therapist. Before you book we show you a warning with these terms and you must confirm it.

4.3. Confirming the session

• After the session both parties receive a reminder to confirm whether it took place.
• If there is no answer within the set period, the session is confirmed automatically: online — when the video join record shows both parties joined for at least the minimum duration; in person — when the booking was not cancelled and there is no open dispute.
• If an online session has no evidence that it took place, the Platform does not confirm it on its own but opens a no-money case under section 6.

5. Cancelling a booking

For bookings paid by card through the Platform, Client cancellation fees depend on how far in advance you cancel:

If the Therapist cancels or doesn't show up, you owe nothing — the hold is fully released.

For bookings paid outside the Platform, the Platform charges no cancellation fee and does not refund any amount. You can cancel from your profile; the Client and the Therapist settle between themselves any payment already made. Repeated cancellations and no-shows are recorded — see section 8.

6. Session problems (disputes)

6.1. Sessions paid by card

If the session didn't take place or there was a substantial problem (technical failure, therapist delay, etc.), you can open a dispute from your profile up to 24 hours after the session ends. The Therapist has 12 hours to respond, after which our team reviews the case and decides: full refund, partial refund, or dismissal. While a dispute is open, the payment is held.

6.2. Sessions paid outside the Platform

When the two parties disagree about whether the session took place, or an online session has no evidence, the Platform opens a no-money case. Our team reviews it and closes it with one of four outcomes: session took place, Client no-show, Therapist no-show or cancelled. The outcome is reflected in the record and the no-show statistics in section 8; the Platform does not refund or order any payment — any money to be returned is settled between the Client and the Therapist.

7. Reviews

Only Clients with a confirmed (completed) session with the respective Therapist can leave a review, whether it was paid by card or outside the Platform. A session counts as confirmed as described in section 4.3. Reviews containing offensive content or personal data may be hidden.

8. User obligations

• Clients commit to attending booked sessions on time and communicating respectfully.
• Therapists commit to keeping their profile accurate, honouring their schedule and upholding professional ethics.
• Using the Platform for unlawful purposes, spam, harassment or fraud is prohibited, including arranging payment outside the Platform in any way other than the one stated in the Therapist's profile.

No-shows and blocking

• The Platform records no-shows and last-minute cancellations on bookings paid outside the Platform.
• For repeated violations the administrator may block a user: either only from bookings outside the Platform (the Client can then pay by card only, and the Therapist loses the off-platform methods), or from bookings entirely. A blocked user is notified and can contact us.

Profile badges

• "Verified" means the profile has been reviewed and approved by the Platform. It is not a guarantee of the outcome of therapy.
• "Stripe verified" means the Therapist has an active Stripe payment account and accepts cards. The absence of this badge does not mean the profile is unverified.

9. Liability

The Platform does not provide psychological, psychotherapeutic or medical services and is not liable for the content or outcome of sessions — these are the responsibility of the respective independent Therapist. The Platform is responsible for the technical operation of the service: bookings, card payments via Stripe, video connection. The Platform is not responsible for payments made outside it (cash, Revolut or bank transfer), nor for the performance of obligations arising from them.

10. Changes and termination

We may update these terms. For a substantial change we show you a short summary and you must accept the new version before you book or accept bookings; browsing the Platform stays available. The date and version of your acceptance are stored. You can close your account at any time from settings or by writing to us.

11. Governing law

Bulgarian law applies. Disputes are resolved by the competent Bulgarian court if not settled amicably.